Skype PBX System | Skype Phone Systems for Small Business

May 11, 2010

PrettyMay Call Center (PMCC) Review

Filed under: Call Center Software, reviews, rip-offs, Scams, Uncategorized — Tags: , , , , , , — Jim Dickinson @ 5:13 am

I was looking for a well-featured, inexpensive call center solution for my small business. My searches led me to prettymay.com and what looked like a great piece of software.

Boy was I wrong, and after the last 3+ months of tech support HELL, I can honestly say that this software is sub-standard, unreliable, and embarrassing to have had in place for the last 3 months.

For starters, it has always been unreliable. I worked with Tech Support through the 15 day free trial, and blew right past the 30-day money back guarantee…with the same recurring problem. PMCC does not reliably answer incoming calls. Sometimes it doesn’t make outgoing calls at all, and it absolutely MUST BE restarted multiple times a day if you want it to work at all.

And all this for the low, low price of $650 (originally advertised at $600).

If you want to SAVE money, buy something more expensive, because I can tell you that you will lose customer who wonder if you went out of business because the phone doesn’t answer–or answers and hangs up immediately on them–and at the very least they will complain to you and others about what a terrible phone system you have.

If you want to SAVE money, do not buy PrettyMay Call Center. Sure it looks cheap…a one-time license cost of $650, and monthly charges for a Skype account (unlimited calling plan is actually limited to 50 calls a day, and 10,000 minutes a month). Sure looks affordable, even with the limits…

…but it will cost you a tremendous amount of time with their support people in China…in the middle of night because that is the only time they will offer you support…and they will remote to your PMCC computer and point out thing that are wrong,  and then make changes…until the NEXT time you get support, and you get a tech who points out something that is wrong (which is what the other support people changed) and then change it back.

All the while, they stay very positive and try to keep you believing that they can and will fix the problem…but meanwhile the free trial period expires…and then the return policy expires…and they are still working on the problem…

…and 90 days later you will be so frustrated that you just want your money back, and they will tell you it is too late for that. They will tell you that they have a 30-day policy, and you should have asked for a refund back then…back when they were still promising to make it work right. Back when they told you they had finally solved the problem (and it seemed to work for a day or so)…

These guys are crooks! They will cheat you out of your money!

I would gladly have traded the last 3 months with even the highest monthly VOIP Business Line fees to avoid THIS NIGHTMARE!

Don’t just walk away…RUN!

Have you had a bad experience with PMCC? Please leave a comment here!

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8 Comments »

  1. Well after seeing this post on skype forums I definately will avoid buying prettymay pbx solution. As mentioned on paper they seem great, but it is all about supporting a good product and it doesn’t seem like they are doing that. Thanks for sharing your experience with the rest of us.

    Comment by Flavio — May 13, 2010 @ 7:21 pm

  2. They made me mad enough to make a special blog just for them! Thanks for reading! I hope they begin to see how their lousy support and horrible customer service affect their sales. Keep posting comments if my story has affected your buying decision! They need to see them!

    Comment by Jim Dickinson — May 13, 2010 @ 7:50 pm

  3. I tried Prettymay products once, but not for long. I wrote off the expenditure as a bad loss.

    Comment by Charles Smith — May 22, 2010 @ 7:12 am

  4. I was just fascinated from PrettyMay tricky approach, and that they are “Skype certified”, though somewhat irritated by the unprofessional appearance of the software.

    I am now very concerned because of your posting and wonder, how their reference companies are actually doing. All are writing that they saved a lot of money.

    They have a frequented forum running. Not everybody seems to have experienced the same “nightmare”?

    Comment by Phil — August 11, 2010 @ 11:32 am

  5. I’m currently evaluating Prettymay but am now concerned after reading these comments.

    Have you found a good, reliable Skype switchboard that you are happy with?

    Comment by Kevin Fox — September 15, 2010 @ 7:38 am

    • No. I have not. Sadly. However, with Skype and Google Voice, I created a solution that met my needs.

      Comment by Jim Dickinson — December 3, 2015 @ 8:56 pm

  6. Thank your very much for this blog. Nowadays the companies, also the big ones, have no moralityproblems to rip off the customes whereever they can. They only defence left is an informational selfdefence by blogs as yours! Chapeau!

    Comment by Jadam — February 25, 2013 @ 1:54 pm

  7. Who did you end up using Jim?

    Comment by NMorley — May 2, 2013 @ 12:41 am


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